Shipping
All orders ship in discreet boxes. Orders of items that are ready made and in stock ship in 3-5 business days.
Made to Order Items ship in 4-8 weeks. This is an ESTIMATED TURN AROUND TIME. Depending on order current order volume it can be longer.
We no longer offer rush orders and we do no guarantee delivery by a specific date.
All orders have tracking numbers emailed to the customer when they ship. Please white list FirebirdLeather.com on your email list, otherwise these emails can go to spam.
International Shipping;
We currently ship to the following countries;
Shop Policies
All sales are final after 24 hours and non-returnable. Please note that details like color can change from monitor to monitor and that each piece is handmade and will have slight variations from one another. I reserve the right to cancel and refund any order at any time.
RESIZING AND ALTERATIONS
I am happy to resize items but can no longer supply return labels for items. Shipping charges may apply for the item to be shipped back to you.
CANCELLATIONS
I do not cancel orders on made to order items after the 24-hour window unless the order becomes unmakeable for a reason unforeseen. The turn around time for orders is stated in multiple places and emailed to every buyer. I am not responsible for orders wanting to be canceled because the turn around time was not taken into account.
Deposits on custom orders are nonrefundable.
I do Not accept returns. I am happy to resize or alter items if they do not fit, but due to the high volume of wear and returns, and the nature of some of my items, all sales are final.
TURN AROUND and MADE TO ORDER
This is an entirely handmade shop and made to order items are created when they are ordered. We typically have a 4-8 week wait time because that is how many people are waiting for orders at any given time. THE TURN AROUND IS A "SOFT" QUOTE. Items can sometimes take longer for a myriad of reasons. If you must have an item for a specific date it is best to contact us BEFORE placing your order.
Please note- If you email us before the turn around time has passed asking when your item will ship we may not respond. These emails slow us down. I'm sure everyone would rather have us in the shop making things and filling orders than being stuck at a computer asking questions people already know the answer to.
If two weeks passed the turn around time has passed and you have not received your order please check your emails (and spam) for a shipping notification. If there isn't one please contact us with your order number.
RUSH ORDERS
WE NO LONGER ACCEPT RUSH ORDERS, NOT EVEN FOR A FEE. WE NO LONGER GUARANTEE DELIVERY BY A SPECIFIC DATE. WE ARE IN NO WAY RESPONSIBLE FOR SHIPPING COMPANIES WHO DROP THE BALL.